Why attachments fail
Most send failures come from size limits. Email providers and corporate gateways usually cap total message size, including attachments and encoding overhead. A file that looks close to the limit can still fail after encoding.
The fastest fix is to prepare files for email before attaching them. That means format choice, size reduction, and a quick check that the final file still looks correct.
Best format by file type
Use this practical default mapping:
- Documents: PDF for stable layout and easy viewing.
- Photos: JPG for broad compatibility and reasonable size.
- Web graphics: WebP when recipient workflow supports it.
- Transparency assets: PNG if transparency is required.
For image format choice, use PNG vs JPG vs WebP.
Size-first workflow
- Keep only files that are actually needed in the email.
- For PDFs, run Compress PDF.
- For images, resize if oversized with Resize Image, then run Compress Image.
- If web delivery is fine, try Image to WebP for smaller files.
- Attach and send once you confirm readability.
Before-send checklist
- file names are clear and professional
- total attachment size is under expected provider limits
- documents are readable and pages are in correct order
- recipient can open the chosen format easily
Quick fixes when email rejects files
If your message bounces or refuses to send:
- compress attachments further
- split large PDF packets into smaller sections
- convert oversized PNG photos to JPG or WebP
- send multiple emails with smaller batches if needed
Next, continue with How to prepare files for web upload.